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Ambient Computing and its application in L&D

You have probably heard the term IOT – internet of things. Ambient computing is taking IOT to the next level. It is the latest and the most phenomenal development in technology.

Keeping an individual at the centre it marries many technologies to create an ambience or environment that is human centric. Think of what you would be able to create if you could effectively marry artificial intelligence with cognitive processing.

Cognitive processing is about thinking, knowing, remembering, judging, and problem-solving. Higher-level brain functions entailing language, imagination, perception, and planning.

Different types of cognitive processes are:

  • Learning: that involves acquiring a new skill, synthesizing information, and integrating it with existing knowledge.
  • Memory: is about absorbing and retaining information.
  • Perception: the ability to see, hear, or become aware of something through the senses and the way in which something is regarded, understood or interpreted.
  • Thought: the act or process of thinking
  • Attention is the ability to actively process specific information in the environment while tuning out other details.

Ambient computing is delivering tools that are of day to day use and seamlessly integrate into the environment such that are almost invisible. For example, in a work environment, ambient computing would use sensors, who can send updated information on your skills, captures on the job like oral and written communication. Your manager would get key insights on the coaching she needs to provide you before your next meeting. LMS would get automatically updated to create real time learning paths for you. All the applications and devices in that scenario are fully integrated, creating a seamless flow of communication and information.

Characteristics of Ambient Computing

  • Data: Since the power of ambient computing lies in the fact that is contextual, data centres are at the heart of this model. Without data you cannot get contextual.
  • Embedded: The technology is seamlessly integrated with the environment almost making it invisible.
  • Simple: The Ambient Computing systems need to be simple to use and should drive engagement.
  • Collaboration: Ambient computing tools need to be collaborative and plug and play to be able to integrate other tools and platforms.

Ambient Computing and L&D

As we move towards the hybrid work models and smart office environments ambient computing will play a crucial role in helping us navigate our world. From how we communicate to how we innovate it will help us by always staying a step ahead of us and proactively helping us take better decisions.

In Learning and Development, it will give us a tremendous amount of personalized data at an individual level that will then roll up to creating customized learning paths and specific coaching interventions. The contextual and cognitive processing will help make several soft skills more tangible by capturing on job performance in real scenarios. Over time the data will reveal mind-boggling insights on the organization culture and impact of business outcomes.

Let us look at an example of a tool called kWurd deployed to coach employees on written communication skills.

Deployed across a team of 250 customer service assistants it assessed emails real time.

This is what the data showed:

  • 45% of all the outgoing emails had no empathy
  • The communication style was 55% Assertive, 35% Passive & 10% Aggressive
  • The Email Sentiment was 30% Joyful, 25% sad 20% Fearful 25% calm
  • Segmented by Customer type it showed that Passive and Aggressive emails were mostly being sent to the age group of 18-30 years

Since the above data is available at an individual level as well the system automatically directs the appropriate learning content to the agent. At a team level the above insights helped a) the organization understand the quality of communication b) improve the communication before it is sent c) strategize the learning and development needs for the whole group, base on data.

As L&D professionals it is important to start deploying tools that help assess and coach your employees on the job and give real-time feedback. That is the first step towards setting up an ambient computing environment in your workplace. To know more about such tools, go to uSpeeknow.com and kWurd.com

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How to Increase ROI on Training Spend?

According to a 2017 University of Michigan study, soft skills training boosts productivity and employee retention by 12%, and yields a 256% return on investment.

So, the question is that what can companies do to upgrade the communication skills of their employees? The global spend by fortune 500 companies on communication skills training in 2019 was $3.5 BN USD. Now let’s use the Edgar Dale’s Cone of experience model to calculate the ROI on that spend.

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According to Dale’s research, the least effective method of learning is from information presented through verbal symbols, i.e., listening to spoken words. The most effective methods at the bottom, involves direct, purposeful learning experiences, such as hands-on or on the job experience. The cone charts the average retention rate for various methods of teaching. The further you progress down the cone, the greater the learning and the more information is likely to be retained. “action-learning” techniques result in up to 90% retention.

Most of the communications skills course offerings that we researched lies in the category of watch Videos to watch a demonstration. The average retention in that category is ~30%.

There is a minimum leakage of 70% on your training spend. Now imagine a scenario if you could provide a hand’s on, on the job continual training experience and come right to the bottom of the cone where the retention rates are as high as 90%.

That has a significant impact on return on your training spend (ROI). Today using AI, you can create training solutions which are personalized and on the job. A case in example are 2 products that we at myJen have created. USpeek which is to improve oral communication skills and kWurd to improve, your written communication skills.

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uSpeek is an AI coach that assesses your mock video on 25 parameters in a matter of minutes and give you details feedback on your strengths and development opportunities. It has insightful analytics built which allows you to monitor, your progress over time and see your rate of improvement.

It is customised for a specific speaking event you might be preparing for. An elevator speech, presentation, interview, or a public speech you can select any one of the categories and get customized feedback. It has in built, learning lessons which comprise videos, exercises, games, and quizzes.

Uspeekreport
uSpeek Report

For your organization it gives you insights which help you baseline the oral communication skill levels of your employees at a location, account, team, and project level. You can track and monitor usage and see the rate of learning of different segments of your employee population.

Kwurd

kWurd is a business writing coach. It is an advanced proof-reading tool which works on all editors on google chrome. Writing a Facebook or a LinkedIn post or filling a form a commenting on a you tube video link. Write anything on your chrome browser and kWurd will give you the standard spelling and grammar errors as well as help you get rid of redundant words, call out passive voice, improve your readability by suggesting better word choices and more.

It is an email writing coach with Gmail and Outlook plug ins. On clicking the analyse button it gives you an overall score for your emails and rates it on 7 parameters. Clarity, Writing Style, Communication Style, Empathy, Sentiment & Emotion, Spelling & Grammar and gives overall Word Statistics including pet and filler words.

Kwurd Report
kwurd Report

It gives areas of improvement along with areas of strengths. kWurd Learning Lessons on youTube comprise 25+ videos each one taking up one concept and discussing it in detail.

Kwurd is an excellent tool for Customer Service teams who want to measure the quality of email responses. Was your email assertive and empathetic? Its advanced dashboards can give you the average and individual scores of the email communication of your organization by key client, product, service, team, geography, location.

When you have tools like this you are giving your employees a great opportunity to learn on the job and providing them personalized coaching tips. This will enable them to pick up the concept extremely fast, improve their skills the result of which you will see translate to business outcomes like more satisfied and engaged customers.

Invest in AI based training solutions today and increase our training ROI exponentially. You can reach us at info@myjen.ai and check out our websites www.myjen.ai, www.uspeeknow.com and www.kwurd.com

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How to Increase the Power of Your Words?

“We hold these truths to be self-evident that all men are created equal.”  Powerful words by Martin Luther King.

Words can influence. Words can compel. 

Words cannot change reality, but they have the power to influence how people perceive reality. A single word can make the difference between the listener liking or disliking a person.

On the other hand, using the right words such as “We can” can create magic.

While preparing for an influencing opportunity such as an elevator speech, presentation, interview or a public speaking event, script out what you want to say.

kWurd and uSpeek have intelligent analytics which can help you improve your written and spoken word, respectively.

Have you heard a term called text emotion and text sentiment? From your choice of words, your AI robot coach can tell you what feelings your words generate and whether the word sentiment is positive, negative, or neutral.

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USpeek and kWurd give you the predominant emotion and sentiment generated of your spoken and written word. Word sentiment ranges from positive, negative to neutral and emotions range from anger to disgust to fear, to joy, and sadness.

Emotions

Here is an example of a text.

Example #1 – Original Text

Hi Tom

I’m going to share with you very sad news. Our growth numbers are projecting a decline by 20% as a result will have to let go of 30 people as now this is causing to a lot of demotivation in the team, which is causing low productivity. The bad news is that it has led to some attrition as well. Unfortunately, I don’t see the situation improving over the next two months. And unless we are helped by giving us additional budget. We are only going to go down and under.

Regards,
Peter

How to Increase the Power of Your Words?

kWurd score on Sentiment and Emotion

This text generates a highly negative sentiment of up-to 76%. The emotions are 68% Sadness, 49% Joy and 15% Fear.

Example #1 – Rewritten text – delivering bad news in a positive way t

Hi Tom,

The situation is that our numbers are down by 20%, which means we need to reduce headcount by 30 people. That could impact the team’s morale and productivity. The good news is that the situation can be turned around, when we get an additional budget of $250,000.

Regards,
Peter

How to Increase the Power of Your Words?

kWurd score on Sentiment and Emotion

This text generates a neutral sentiment. The emotions are 56% Joy, 15% Fear and 8% Disgust.

Conveying the same thing in different words can complete change the emotion it generates. This is on a scale of -1 to +1. Where +1 is extremely positive and -1 is extremely negative. Here the sentiment moved from 0.76 negative to a 0.63 positive. The predominant emotion changed from Sadness (0.68) to Joy (0.54).

What has caused this difference?

1. Open with a neutral word 

A neutral word was used such as “The situation is” versus “I’m going to share with you very sad news”.

When giving bad news, you want to start with a sentence like “The situation is that we are currently behind by 1 month”.

This helps you to be unbiased, factual and less emotional.

2. Change or remove negative words

Hi Tom. I’m going to share with you very sad news. Our growth numbers are projecting a decline by 20% as a result will have to let go of 30 people as now this is causing to a lot of demotivation in the team, which is causing low productivity. The bad news is that it has led to some attrition as well. Unfortunately, I don’t see the situation improving over the next two months. And unless we are helped by giving us additional budget. We are only going to go down and under.

The highlighted negative words in yellow were removed or changed to more positive ones.  So, instead of using “sad news” and “bad news”. The speaker offered a way to turn around the situation which is “good news”.

  1. A contraction is a split word such as should not, which becomes shouldn’t. Other examples are can’t, won’t, don’t, and these words make you sound negative and impact the text sentiment and emotion. You want to exchange the word for a positive one.
  2. For example, “the situation can be turned around, when we get an additional budget of $250,000” versus “the situation can be turned around, if we get an additional budget of $250,000…” Notice the difference of “if” versus “when”. If means that there is a possibility of failure. However, “when” is a positive expectation that it will get approved.

3. Avoid extra words – Be more assertive and direct

Hi Tom. I’m going to share with you very sad news . Our growth numbers are projecting a decline by 20% as a result will have to let go of 30 people as now this is causing to a lot of demotivation in the team, which is causing low productivity. The bad news is that it has led to some attrition as well. Unfortunately, I don’t see the situation improving over the next two months. And unless we are helped by giving us additional budget. We are only going to go down and under.

  1. These highlighted words in green are extra words which take away the assertiveness and clarity of the message. The number of words are reduced by 48% leading to a more positive, text sentiment and emotion.
  2. Further, the words highlighted in green are less direct. For instance, “I want to share with you” is passive. You are asking permission to share your view. You just need to share it and not ask for the right to do it.
  3. In addition, the line “unless we are helped by giving us additional budget” gives the listener a choice to say no and again sounds submissive.

Be solution oriented and assertive.  “The good news is that the situation can be turned around, when we get an additional budget of $250,000.” This is what you need to solve the situation.

Overall, think about your choice of words.

Here are examples of negative words or phrases which can be said in a more positive manner.

Negative Words or PhrasesPositive Words or Phrases
1WeaknessDevelopment
2Constructive CriticismGrowth
3NegativeArea for improvement
4Past issueOpportunity
5Made a mistakeNew perspective
6FailureLearning
7The problem is…Possible options or solutions
8Bad newsThe situation is
9Facing many hurdlesFacing challenges such as
10ResistanceWe need to understand their perspective better.
11Against usThey are playing the devil’s advocate.
12It will never happen.It can happen if we get the right support.

Words are free. It is how you use them that will benefit or cost you.

Go to Uspeeknow.com to assess your word sentiment and emotion. If you get a negative or low positive text sentiment, then review your script. Change words to more positive ones and sound assertive. Practice over and over on Uspeeknow.com until you get a higher score. Use kWurd to assess your written word.

Always remember to generate positive and joyful emotion through your words.

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The eight (8) types of nonverbal communication

Nonverbal communication is what we communicate outside of the spoken word. There are 8 types of nonverbal communication. And these are kinesics, haptics, appearance, proxemics, environment, chronemics, paralanguage, and silence.

Let us look at each of the 8 types:

Kinesics: Kinesics comes from the word kinesis which means movement. It is the study of the way in which body movements, gestures & facial expressions serve as a form of non-verbal communication. A great deal of meaning can be interpreted by your facial expressions, eye contact the way you move your hands and legs. For example, if you go to a party and are attracted to someone what type of non-verbal clues do you give the person? On the other hand, if you meet an acquaintance you are not interested in engaging in a conversation with, what type of nonverbals do you demonstrate?

Below are some examples of positive and negative kinesics:

4
3
2
1

Haptics: is the study of communication through touch. The first form of communication each one of us experienced at the time of birth was a touch. Visualize an old man lying on a hospital bed in pain. His son visits him and holds his hand. How comforting that touch is for him! That is the power of touch.

At the same time touch can be very threatening if used wrongfully to abuse sexually or physically. Children who have suffered the negative touch suffer from the consequences of it throughout their adult lives as they usually are less healthy physically and mentally. We are all told the importance of a firm handshake. A handshake is a very critical method of nonverbal communication.

A week timid handshake demonstrates lack of confidence and puts you on the defensive right at the start of the meeting. There are several types of touch, including functional-professional, social-polite, friendship-warmth, love-intimacy, and sexual-arousal touch. Permissible and non-permissible touch is also very culture specific.

A firm handshake
A firm handshake
A pat on the back
A pat on the back
Handshake In Plane
Holding hands and walking

Appearance: This is about how we dress the clothes; we wear our hair style the accessories we use. Everything about our appearance communicates meaning to others Personal Appearance, Objects, and Artifacts are types of nonverbal communication we use on our bodies and surroundings communicate meaning to others. For example, people with more than 3-4 tattoos are generally considered to be in lower paying jobs & associated with lower self-esteem. Short haired women are considered to be more aggressive as shorter hair implies a more athletic and less feminine girl.

Tattoos
Tattoos
Short hair
Short hair
Corporate Girl
Corporate Girl

Proxemics: is the study of how our use of space influences the ways we relate with others. There are 4 types of personal space zones: Intimate Spaces, Personal Spaces, Social Spaces and Public Spaces.

Zones of personal space
Zones of personal space

Public space: is at a distance of 12 feet and above. Usually the communication that happens in this space is formal and impersonal. This is the least personal of the four zones and would typically be used for a formal speech or a public engagement by a celebrity.

Handshake In Plane
Public Address

 Social space: is at a distance of 4 -12 feet and within this distance the communication that happens it is usually in the professional or a casual setting. When you say keep someone at arm’s length this is what you mean, keep them at a social distance.  This is the most common setting in the business world. When making presentations you will usually be in a social space with your audience which helps build just enough engagement and bonding with them so as to be able to influence.

Handshake In Plane
Colleagues at work

Personal space: is at a distance of 1.5 – 4 feet. This space is where you have your friends, family, and close acquaintances. Most of our personal communication happens in this zone

Handshake In Plane
Mother & Children
Handshake In Plane
Friends

Intimate Space: is within 1.5 feet from our body. This space is for people who are extremely close to us and within adults it usually is for romantic partners. This is a powerful means of communication as being close to someone can be very comforting especially when words fail. Some people are comfortable with being in an intimate space with someone publicly, that is called public display of affection while others are not. So, you must be mindful of culture and society norms.

Handshake In Plane
Lovers

Environment: Our environments include our spaces like are homes, rooms, cars, or offices. The way you keep your space communicates a meaning. For example, if you use bright red colours it communicates joy cheer high energy levels and openness whereas if you use black and greys it communicates isolation a certain level of stiffness and silence.  How you maintain your work desk talks a lot about you. Cluttered messy means chaotic and not organized whereas a nice clean desk indicated organization and planning.

A bright coloured room
A bright coloured room
A black and grey room
A black and grey room
A cluttered work desk
A cluttered work desk
A clean work desk
A clean work desk

Chronemics: is the study of how people use time. Do you always arrive for a meeting ahead of time? Are you always running late for your appointments? Do you end up missing flights? Do you always arrive on time? Depending on yes or no you are making a nonverbal communication about yourself with the rest of the world. On time is perceived as dependable trustworthy and committed whereas late is seen as someone unorganized, chaotic and not dependable.

On time
On time
Getting late
Getting late

Paralanguage: is the non-lexical component of communication by speech, for example intonation, pitch and rate of speech, hesitation noises ummm and ahhhs. These components play a critical role in nonverbal communication. A fast rate of speech indicates anxiety and nervousness. Intonation or modulation in voice keeps the audience interested and engaged whereas a monotonous delivery is boring and puts people to sleep. Speakers having a wide range of pitch are more successful communications that the once who don’t. Similarly using too many umms and ahhs’communicates a lack of proficiency on the subject and disengages the audience.

A Pitch Graph
A Pitch Graph
Rate Of Speech
Rate Of Speech

Silence:  As they say ‘silence speaks when words fail ‘.  Silence is a very powerful mode of communication. It can convey a lot more than words. Silence has several meanings. You might give the silent treatment to someone and not engage in a dialogue. Silence could also mean approval in some cultures. In diplomacy silence is used as a powerful strategy to communicate a variety of things.

Silence
Silence

Conclusion

Nonverbals play a very important role in communication. Master each of the 8 above and you will see a significant impact on how you are perceived. Communicating well leads to big returns professionally and personally. If you are looking at an affordable personal communication coach you could go to uspeeknow.com.

What out of the 8 types of non-verbal’s, you would consider to be your strengths?

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How to write and deliver an Elevator Speech?

1. What is Elevator Speech?

An elevator speech is a clear, brief message or introduction about you, an idea, the team, or a company. It communicates who you are, what you are looking for and how the other person can benefit.  Its typically 1-2 minutes. Is mainly one-way. The name comes from the notion that the speech comes in a short time just like an elevator ride.

Powerful ways to use your Elevator Speech:

Let us look at an interview where you are introducing yourself with an elevator speech.

  • Step 1: Greet and introduce your name.
  • Step 2: Have a good handshake and maintain a good eye contact while speaking.
  • Step 3: Share relevant experience/ achievement that the person would be interested.
  • Step 4: Have a newspaper headline: think about your most unique selling point to this person.

Here is an example of an Elevator Speech:

Elevator Speech

“Hi! I am Nishi Sarna. I am a Network Consultant for the last 3 years. Before that, I worked for three Reliance businesses in India for 5 years. I am known for delivering highly secure and reliable networks.”

2. How to structure an Elevator Speech?

Structure

You want to convince your boss for a new idea which can save your company $20,000 per annum. How do you structure it?

  • Step 1: What is it about?
  • Step 2: Why is it important? Be clear specific and use data. Think about how it will impact the business the team and the customer.
  • Step 3: Why should this person care? What is in it for them?
  • Step 4: What will success look like in the future when we have achieved what you are asking for? The future should be clear specific, and action based. It is not about describing benefits achieved in the future it is about visualizing the future. What will people be saying, doing, feeling in the future once you have reached the destination?
  • Step 5: What specifically do you want this person to do? For example, attend a call, approve a budget, give you 15 minutes to discuss it further, convince others, empower someone with authority etc.
  • Step 6: What can they count on from you?

Steps 1-4 can be in any order. You want to pick out the most exciting information to hook your listener. For example, that could be a fact of some large loss that you are facing or crisis or it could be a future that you envision which will inspire a call to action.

For instance:

  • I have an idea that could save $20,000. Do you have a minute I would like to talk to you?
  • Picture this, six months from now you will see…
  • I can help you save $100,000 per annum. Do you want to know how?
  • If we are not able to fix the process, we could lose $200,000 in revenue.

A sample Elevator Speech:

Every year, the Association of Talent Development (ATD) has an international convention with more than 8,000 participants from over 40 countries. This year it has become digital.

This conference has workshops on the latest learning and development techniques, includes legendary speakers like Marshall Goldsmith and Ken Blanchard. Plus, it is an opportunity to network and exchange best practices.

By attending, it will help us in three ways:

  • New content for internal soft skills courses
  • Benchmark our training and pick up best practices from other companies
  • Attend a relevant certification workshop

Within six months, our training programs will be more digital, impactful, have cutting edge content and our training team re-energized with smiles on their faces and people talking about how much training has improved.

I need an approval for one participant to attend the virtual convention and one online certification course. This would mean an expenditure of approximately $3500.

Based on performance, I will recommend one person in my team, who really deserves it. He/ She will come back and train everybody else.

How did it sound to you? If you were the business leader would you approve it? I would.

Importance of Headings & Data points in an Elevator Speech:

News

People are poor listeners. We listen with 25% efficiency. That is why when we first walk up-to someone she may be deep in thought and we want their complete attention. Therefore, it is good to you use, do you have a minute? or Is it a good time to talk, as an opening line.

In addition, you need to help your listener by giving good headings such as:

  • There are three reasons why. One…two…three…
  • Here is what it is about
  • What success will look like
  • What do I need from you
  • Here is what I can do
1234

2-5 relevant data points added in between what it is about, why is it important, and what success would look like. Data is tangible and stays in the listeners mind. Leaders need numbers to make decisions. Mostly everything can be quantified it just takes homework.  However, a lot of people struggle to obtain data points for their elevator speech. Let us look at a scenario:

  • In a global company a business leader in India made a case with the country HR (Human Resource) to offer additional money to an employee for cancer treatment. The employee’s corporate health insurance had finished as she started her second treatment. The first time around the request was rejected, saying if we do it for one, we will have to do it for all. Realizing the importance of data, the manager contacted 15 HR colleagues in other company entities. The data was an eye opener. Over 5 years 5 employees had been given additional money beyond their health insurance. So, the hypothesis that giving to one will lead to giving to all was proven incorrect and was shared with the HR leader. This time around her request was approved.

‘Where there is a will there is a way’ – this is very apt for almost every situation where we feel we do not have data. Commit to it and you will find it.

3. How to deliver an Elevator Speech?

Once you know what you want to say you need to focus on how you will deliver your message. There are three communication styles:

Passive : when you appear less sure of yourself and underconfident.

Passive

Assertive: When you look confident and are respectful of others.

Assertive

Aggressive: When you come across as rude, overbearing and dominating.

Aggresive

Elements of your body language and vocal tone can make you appear passive, assertive, or aggressive.

3.1 The 3 types of Body Language: Passive, Assertive & Aggressive

You want your body language to be assertive. Here is a chart showing passive, assertive and aggressive body language.

Bodylanguage
ItemPassiveAssertiveAggressive
Eye contactLess direct. Looks up or away often when he/she speaks. Looks like he/she is searching for words.Direct and blinks once in a whileDirect and never blinks
HeadTilted downward or sidewaysStraight and not tiltedChin tilted upwards
HandsClosed, Shaking or Swinging hands. Behind back. Repetitive hand gestures.Uses hands to make a more meaningful communication.

Hand gestures are unique and not repetitive. Frequently uses open palms.

Locked hand/s around body or behind back.

Points one finger often and fast.

Little or no hand gestures.

Talk with hands using linear motions.

Sitting PostureLeans backwards or leans extremely far forward as if bowing.Sits upright and straight or leans slightly forward.Sits upright and straight but has less personal distance between self and camera/others.

 

HabitHand crossed on leg creates a barrier and looks less confident.Shaking of leg (shows restlessness or impatience).
Standing PostureHunches over. Stands with weight on one leg or the other. Shifts weight frequently between both legs.Stands upright with feet equally balanced.Stands upright and very straight as if towering over. Standing with your feet too far apart.
FaceRelaxed calm facial expressions. But, not animated and more serious with less smiling.Smiles frequently. Looks empathetic.  Has warm facial expressions.Looks profoundly serious. Rarely smiles and face looks flat.

 

3.2 The 3 types of Word Choice: Passive, Assertive & Aggressive

Voice
ItemPassiveAssertiveAggressive
Sentences beginning with I statements

 

Less use of I statementsFrequent use of I statementsOveruse of “I” statements and “You” statements.
Repeated words and fillersMany repeated words and fillers (um, ah, you know, etc.)No fillers are used.Very crisp and to the point. No fillers are used.
Duration of talk.

 

LongAppropriate lengthNoticeably short length.
Data is used.

 

Less data used and sounds tentative with maybe, approximately, we will try, etc.Several important data points are used which add strength to message.Data points focused on bottom line.
Sentence length

 

LongModerateShort
Words often used

 

· Think about it

· Take your time. Think it over.

· Help you out; help me out

· Logical, step-by-step

· Trust me

· Guarantee

· Promise

· Here are the facts

· Proven

· The data shows

· No risk

· I need…

· Paraphrase

· Explores both needs

· Picture this.

· Asks questions to understand your need

· Win

· Results

· Lead the field

· Be the best

· Challenge

· Bottom line

· Benefits

· Fast, Now

· Immediate

· Today

· New & unique

3.3 The 3 types Vocal Tone: Passive, Assertive & Aggressive

Vocal
ItemPassiveAssertiveAggressive
VolumeSoftModerateLoud

 

PitchReally high pitchModerate pitchDeep/Low pitch

 

Rate of Speech

 

Very slow rate of speech

 

Moderate rate of speechExtremely fast rate of speech
Vocal Clarity

(manual or drop)

 

Less clarity. Words maybe mumbled and soft.

 

Easy to understand every word. Volume is the right level.Easy to understand every word but volume is louder.
ModulationVoice is flat in tone.

 

Voice has ups and downs and emphasizes on different words with good pauses.Voice has a commanding tone and is flat.

Conclusion

Summarizing, your elevator speech has 6 parts:

  • What is it about?
  • Why is it important?
  • Why should I care?
  • What would success look like?
  • What do you need from me?
  • What can I count on from you?

Remember it is not only what you say but it is also how you say it, that is critical.

Here are three closing tips for your elevator speech:

  • Use assertive language. State what you need from the other person. For example, I need 15 minutes of your time to discuss this further. Avoid rambling and asking for permission. You need to sound confident and that you believe you can do it.
  • Your last three or four sentences are paramount. Your listener will be greatly influenced by how you close.
  • Offer something on the table that you can do as part of your own commitment such as, finishing the deliverable by a certain date or committing a large percentage of your time etc.

 

Go to uSpeeknow.com to get your elevator speech scored.